Shipping policy

Shipping Information

In a nutshell:

• **Free shipping on orders over $79.00** — orders below $79.00 are subject to a small shipping fee.

• Fast dispatch — Most orders are shipped within 1–2 business days.

• Easy tracking — Track your order anytime via your account or email confirmation.

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Detailed Policy:

Fulfillment Location: Your order is packed and shipped from the following address:

LOTUS HOMES
614 Gibson Rd, Lexington South Carolina 29072, United States

Shipping Zones: We currently ship to addresses within the United States only. We do not offer international shipping at this time.

Shipping Options & Rates:

Please note: Delivery times are estimates and may vary due to weather, holidays, carrier delays, or peak shopping seasons.

Phone Number: Please provide your phone number at checkout. The courier may contact you via phone or email if any delivery issues arise.

No P.O. Boxes: We do not ship to P.O. Box addresses.

Address Changes: Shipping addresses can only be changed before the order is dispatched. Once shipped, the address cannot be updated.

Incorrect Address: If a package is returned due to an incorrect or incomplete address provided by the customer, the customer will be responsible for any reshipping costs.

Lost or Damaged Items: If your package arrives damaged or is lost in transit, please contact us immediately with photos. We will investigate and issue a replacement or refund as quickly as possible.

Pre-orders & Backorders: Pre-ordered or out-of-stock items will be shipped on a first-come, first-served basis as soon as they become available.

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Contact Information:

Store Name: LOTUS HOMES

Business Address: 614 Gibson Rd, Lexington South Carolina 29072, United States

Customer Service Email: ftfwsl97581j@outlook.com

Customer Service Phone: +1 916-796-9168

If you have any questions about shipping, don't hesitate to reach out — we're always here to help!